We understand that planning a trip can be overwhelming, so we’ve made it easy for you to find the answers you need. That’s why we have compiled a comprehensive list of frequently asked questions to provide you with the information you need. Explore our FAQ section today and start planning your seamless and enjoyable stay at SEROOM Suites!
If you can’t find the answer you’re looking for, please don’t hesitate to contact us. Our dedicated team is here to assist you and provide any additional information you may need.
You can find detailed directions on how to get to SEROOM Suites from the airport, ports, train stations, and even the city center at our Contact Page. No matter how you’re getting here, we want to make sure your journey is as smooth as possible. You can find all the information you need on our website, so don’t hesitate to check it out!
You can easily book through our secure online reservation system on our website, or if you prefer, feel free to call us. Also through email we can check availability and make the booking. Our staff is ready to assist you.
We accept payments via card and cash providing flexibility and convenience.
Enjoy the flexibility of cancelling for free up to 48 hours before check-in.
Upon request, we can accommodate modifications or cancellations for added flexibility.
No minimum stay requirement – short and extended stays welcome. You can stay for as long or as short as you want.
Check-in time is 3 pm, and check-out time is 11 am. Please let us know if you require an early check-in or late check-out, and we will do our best to accommodate your request.
Our suites feature a range of amenities; please feel free to visit the detailed list in our Suites Section.
Our dedicated housekeeping team ensures your room is clean with daily cleaning services from Monday until Friday 9am to 2pm. On weekends, the cleaning service is available upon request.
The housekeeping service includes bed making, sweeping, mopping, and collection of rubbish.
Any housekeeping services not mentioned above are non-complementary and incur an extra charge.
Bed sheets and towels are changed every 3 days upon request.
No, breakfast is not included in the suite rate. However, you can explore nearby options for a delightful culinary experience.
For your convenience and travel experience, we offer airport transfers and car rental services upon request.
Pets are allowed upon request to ensure the comfort of all guests.
To ensure a clean and comfortable environment for all our guests, we kindly inform you that smoking is not permitted anywhere on the premises. Thank you for your cooperation in maintaining a pleasant stay for all.
No, we do not provide 24/7 security. However, we prioritize our guests’ safety and security with standard measures, including surveillance cameras throughout the property.
Our team members are skilled in both English and Greek languages, which guarantees efficient communication and support.
Yes, a concierge service is available upon request to assist you with various needs, including travel arrangements and local recommendations.
Reach out to our customer service team via email, mobile phone, or WhatsApp for prompt and efficient assistance.
