GENERAL
The following Terms and Conditions of Use apply and describe the use of the website of SEROOM Suites (www.se-room.com), applicable to all users and visitors/customers as well as all means of transmission (computer, mobile phone, tablet or any other platform) and in any form of projection of its content (website, application, etc.). Website use is subjected to the following terms and conditions along with any other specific terms and conditions set forth on the individual pages within or parts of the Site (collectively, the “Terms & Conditions”) and all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights.
As used throughout the Site, including these Terms & Conditions, the terms “SEROOM Suites”, “the suites”, “the Company,” “our,” “we,” “us,” and other similar terms may refer to our company, the suites, as well as one or more of our direct or indirect subsidiaries or affiliates. These terms are used for convenience only, they are not intended as a precise designation of any one particular entity and apply to all of its content and its individual pages.
SEROOM Suites are located in str. Thiseos, n. 6, Likovrisis Attica, P.C. 141 23. SEROOM Suites as an establishment and the domain name www.se-room.com are owned by the Limited Company under the name of ” ZERO STRESS HOTEL & SUITES P.C. “, which is located in str. Dolgopolof, n. 7, Drosia P.C. 145 72, GREEK VAT ID: 801556106, tel. +306985986751 e-mail: info@se-room.com legally represented by mrs PANAGIOTA AMPATZI.
The website of SEROOM Suites (www.se-room.com), offers information on properties managed, franchised, owned, licensed, or developed by the Suites and ZERO STRESS HOTEL & SUITES P.C., as well as information about third-party relationships that the Suites and ZERO STRESS HOTEL & SUITES P.C. have, in accordance with the applicable Greek legislation. ZERO STRESS HOTEL & SUITES P.C. as well as SEROOM Suites, reserve all rights to operate through a website or any other suitable technological means of their approval to operate and promote SEROOM Suites.
PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE DOWNLOADING, USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE WEBSITE. BY ACCESSING THE SITE (AND/OR DOWNLOADING OR USING A MOBILE APPLICATION OFFERED BY SEROOM SUITES), YOU AGREE THAT YOU ACCEPT, WITHOUT LIMITATION OR RESERVATION, ALL OF THE TERMS & CONDITIONS MENTIONED ON THIS TERMS AND CONDITIONS AGREEMENT. Every visitor/user who visits, browses and uses in any way the website of the company as well as any services available for use through it, is automatically considered to have received full knowledge of this agreement, and consents to be under the ruling of the terms and conditions set out herein. Our Company takes all necessary technical and organizational measures to ensure that all user data is completely secure and access to them is limited and in accordance with Greek and EU Law.
All Representatives of the Data Controller, acting as user data Processors are regulated and bound by (1) the context of the Regulation (EU) 2016/679 Of The European Parliament And Of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter “REGULATION”) as well as (2) from their agreement and personal contract with us, as is furtherly approved by the consent, provided by the users. The Use and Access of users in the website of SEROOM Suites signifies our consideration of their automatic agreement and acceptance of all the terms and conditions mentioned below (hereinafter “Terms”). Therefore, it is recommended that all visitors/users of the company’s website and services, read and make certain that they fully understand the Terms of Use. In case a visitor/user does not agree with the Terms of Use, he/she must, at his/her own risk, abstain from using the website of the Company and generally restrain from any use of services and content provided by the Company.
www.se-room.com’s user data privacy is our main priority. The application of the present Agreement on the Terms of Use and Privacy Policy, use and management of the personal data provided by the visitors/users is explained, according to the Regulation and the Law 4624/2019 and 5002/2022 or as will be amended in the future.
Τhe Company through its website, maintains the obligation to provide updated information to potential customers/visitors, regarding a) the basic and main characteristics of the suites, locations and services available, b) information about costs upon request, c) availability information, the payment methods, the process methods of the booking of a visit as well as the validity period of each offer and finally, d) the right consumer’s right of cancellation.
In order for www.se-room.com to run effortlessly and the provided services to have the best performance, we kindly request that our website’s visitors/users accept the Use of Cookies, as it is described in these Terms and is being implemented automatically by visiting/browsing the website.
The mentioned Terms and Conditions of Use of the Company’s website, and their possible amendments and modifications, are subjected by Greek and European legislation as well as the relevant International Treaties. In case of a conflict occurring by the modification of the abovementioned legal frameworks, the Terms and Conditions of Use that are affected will be amended accordingly, while the entire content of the Terms/Conditions will remain as it is.
SEROOM Suites and the Company, reserve completely and in any possible scenario the right to completely moderate and change the website’s Terms and Conditions of Use, without the obligation to inform users/visitors in advance. The Company is obligated to provide information related to each moderation/change of the Terms and Conditions of Use, through the update of the current version of the Terms οf Use. Visitors/users who keep using the Company’s services, that have agreed to the websites Terms and Conditions of Use, are automatically considered to agree to any updated provided and processed by the company. Subsequently, it is highly recommended that all users/visitors of the Company’s services and content, visit, read and check, on a regular basis, if they agree to the Terms of Use, in order to be completely aware of their behavior and proceed to the process they desire.
WEBSITE SERVICES
INFORMATION
Completely respecting the users/visitors/customers of www.se-room.com, all the necessary legal information concerning the professional identity of the company is provided, as is the information concerning the offered suites, rooms and services that are displayed on the website, certifying that they are complete, true, valid and up to date. The Company owns the right to hold reservations concerning accidental technical or typographical errors that are impossible to predict or may arise unintentionally or due to technical weaknesses or due to a malfunction of the website or due to force majeure. The absolute and continuous information of the guests/users/customers of www.se-room.com , is our outmost priority and for this reason all the necessary actions are taken in order to immediately and completely inform them, regarding the availability of our suites and rooms. However, online updates of the website’s information may appear on the website within one (1) day of their modification.
Promotional Events/Offers
This website may provide information and promote specific occasional programs/events/ offers (“Promotional Events/Offers”). In case our company decides to hold a promotional event displayed on this website, the program/event/offer will be subject to its own specific terms, conditions and restrictions. In case a promotional event displayed on this website does not offer any specific “terms and conditions” agreement, the Terms and Conditions set forth herein shall apply. Please, before proceeding to any booking request refer to and read carefully the terms, conditions and restrictions of each Promotional Event/Offer. Our company reserves the right to alter or withdraw any Promotional Offer at any time without previous notice. When prohibited by law, any Promotional Offer related to it is considered invalid.
SEROOM SUITES POLICY
To make our guest’s stay as pleasant as possible, we kindly ask for his/her cooperation and obey the sequent regulations of “SEROOM Suites”:
UNDERAGE BROWSING/MEMBERSHIP
The use of the services of www.se-room.com and the browsing or booking request placement, by minors is completely prohibited. The Site is not intended for and should not be used by minors. Access is allowed only after the necessary prior parental consent. If you are under the age of eighteen (18) or unable to form legally binding contracts under applicable law, you may contact our company directly, so our representatives can assist you. Please note that additional terms and conditions may apply to reservations, purchases, transactions, uses, or activities that may occur on or through the Site. The company bears no responsibility if underage users, on their own initiative, browse the company’s website or place a booking request after entering false information, as well as in any other case, such as the registration and completion of contact forms and bookings. As soon as the browsing of a minor or the false entry of personal data of a minor on the company’s website is noticed, our data processor will immediately delete all the registered data from the files stored by the company.
INFORMATION AND SERVICES- COMPANY LIABILITY
The Company is committed to always provide users/visitors of its website www.se-room.com with information that is true, accurate and complete, and that the information displayed on it is directly related to the identity, function and services of the website. The company is not responsible for any temporary unavailability, malfunction or technical issues that may arise while browsing the company’s website. In addition, in case of electronic data entries that are uploaded by mistake, the company reserves the right to correct them.
SEROOM suites hold the responsibility of always managing the quality of information and services provided and uploaded on its website. Nevertheless, the company is not solely responsible for the protection of the website’s users/visitors from any kind of errors and malware that interfere with the customer’s browsing experience and occur due to third party interference. In addition, the company cannot be considered as liable in terms of civil or criminal law, for any direct, specific or consequential damages, that are indicative and not restrictive, divisive and/or cumulative, resulting in loss of profits, data, monetary compensation etc., being a result either of visiting/copying/downloading/browsing the website and using the services or information contained therein, or by any general alteration of the content of the website by any other unauthorized third party interventions occurring in website files and information that are being distributed through the website. Furthermore, when users/visitors of the website of SEROOM Suites are browsing the Internet, i.e. when browsing through the company’s website, they must take all necessary security measures against risks faced in ordinary Internet use (e.g. protect their browsing with an anti-virus software).
The website’s users/visitors should at all times follow and respect the content of the rules and regulations set by Greek, European and International Law, as well as any other current or future legislation related to the use of websites/applications. More specifically, all users should abstain from any illegal or abusive activity when using the company’s website and/or websites that are connected or in relation to it.
OWNERSHIP OF RIGHTS
All data displayed on this website, i.e. the website’s content (images, photos, documents, services, programs, information, data, etc.) as well as all services provided by the website to users, is subject to company’s copyright ownership and belongs to the sphere of rights belonging to our Company and are protected by Greek, European and International Law concerning intellectual and industrial property and unfair competition, as well as any other relevant legislation that applies to the company’s rights. Furthermore, the above-mentioned data belong exclusively to the company or to their intellectual creator.
Αny kind of copying, transfer, processing, resale, reproduction by any means or production of new data/items based on the content of this website as well as deception of the public regarding the real provider of the above-mentioned data and services is strictly prohibited. Design of special names, images, logos, distinctive features as well as the use of any other type that is a product of the data and services produced and utilized to serve and promote the operation of our Company and are considered as company’s assets. Showing or displaying company’s data and services to third parties is not and should not be considered as a transfer or assignment of their license or universal right of use, as they are protected by trademark legislation. The above-mentioned activities (individually or as a whole) may be permitted only with the written consent (permission) of the company.
USER LIABILITY
Using this website and the services provided in it by our company, users/visitors/customers owe, agree and commit to perform any activity related to the website and services provided by the company, based on the rules applied by Greek, European and International Law, good faith and the principles of transactional ethics. Illegal use of the content and services of www.se-room.com, that is intended to deliver, publish, promote or transmit via e-mail in any other way, content that is illegal and offensive, bears harmful consequences for its recipients, it is considered a threat, annoyance, slander or defamation against the company or any other third party (company, organization or person), incorporates racist content and in any other way it may violate the rules on confidential information of any person, is absolutely prohibited. Subsequently, any activity/use that may have harmful consequences to minors in any way is completely prohibited. Users are also expressly prohibited to use e-mail or any other means to send, publish, promote or transmit content, or commit any other content violation, that is subjected to the provisions of the law relating to patents, trademarks, trade secret, copyright or other proprietary rights of every kind. Otherwise and in the further alternative, transmission and transfer of data that violates the rules required by applicable Greek, European and International law and its provisions, or transmission and transfer of data that may harass third parties in any way and ultimately any content or content used to store users’ personal data as well as any other rights belonging to the exclusive authority of any third party, is prohibited.
Limitation of liability
Except where prohibited by law, in no event shall SEROOM Suites be liable for any special, indirect, or consequential damages or any damages whatsoever, whether in an action in contract or tort, arising out of the use or performance of this Site or the Content, or the performance or non-performance by SEROOM Suites or any third-party providers of products or services related to this Site. This limitation of liability shall apply regardless of whether the claim asserted is based on contract, negligence, or any other theory of recovery, even if SEROOM Suites have been advised of the possibility of such damages.
Indemnity
The users/visitors/customers agree to indemnify and hold SEROOM Suites and their respective affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of their use of the Site, their breach of these terms and conditions or their violation of any law or the rights of a third party.
Use of Facilities, Premises and Equipment
This use of SEROOM Suites’ property, facilities, staff, equipment, and/or services carries with it certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries. In consideration of using the property, facilities, staff, equipment and services of SEROOM Suites, the users/visitors/customers, for themselves, their heirs, personal representatives or assigns, do hereby release, waive, discharge, and covenant not to sue SEROOM Suites, its directors, officers, employees, and agents from liability from any and all claims including the negligence of resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, participation in activities and/or use of facilities, premises, or equipment. The users/visitors/customers understand and agree that these and other risks are inherent in the activities and facilities offered to them by SEROOM Suites and they acknowingly assume all such risks.
They also agree to INDEMNIFY AND HOLD SEROOM Suites HARMLESS from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities, including attorney’s fees brought as a result of their use of any facilities and/or premises and to reimburse us for any such expenses incurred.
LICENCE GRANT AND RIGHT OF USE
With this regulation, describing the Terms and Conditions of Use of this website, the visitor/user is provided with a limited right to access, use and see the content and services of the company. This right allows the user to use it freely for personal purposes in respect to this Regulation as well as the applicable Greek, European and International law. To be more specific, the limited right of access (permission), use and presentation of the content of SEROOM Suites is a non-transferable, personal and non-exclusive limited right, which in no case can be considered as a transfer/donation of data and titles belonging to the website and/or the company. SEROOM Suites retain all rights arising from copyright and Industrial Property Law, rights that in no case are granted to the user/visitor, unless there exists a different agreement between the user/visitor and the company. All data and information that exist/are presented on this website as well as from the company’s services are under company control. More specifically, under no circumstance is permitted (a) the separate use or representation of the software’s capabilities, (b) the publication, copy, lease, rent or lend of the software, (c) the transfer of software (unless permitted by this Agreement) , (d) the oversight of any technical or software limitations, (e) the decompression, reconstruction of the source code or reconstruction of the object code or effort in this direction as well as (f) any other modification of the data and information of the website. At all times, users are obliged to keep any information or copy provided/presented to them by the company and the company’s website in the form in which it is provided and to respect any information related to the intellectual and property rights of the company. Finally, it is expressly prohibited to perform any act intended to benefit from the company’s data, content and services, using it for any public or commercial purpose that is contrary of the use agreed with the Company.
DATA PROTECTION-PRIVACY POLICY
GENERAL
Our company’s main target is to offer the best possible service environment to our website’s users/visitors/customers through a unique personalized experience. In order to create a friendly and easy-to-use website, we need to make sure that we provide and maintain our website and services at the best level suitable to our customer’s needs. In order to achieve the expected results and to provide the visitor with the high-level personalized experience that he/she deserves, it is necessary to gather and store some of his/her basic information/data. When someone uses our services, he/she must grand us access to some basic information/data that is directly related to our services offer. We understand the size of responsibility and we work hard to protect client’s data and information and make sure that the client maintains constant and complete control over his/her data whereabouts and use.
With the application of this Data Protection-Privacy Policy, as well as the Terms and Conditions of Use of the website www.se-room.com, we aim to secure, respect and protect the user/visitor’s personal privacy. It is our duty to briefly inform the user/visitor about the personal data and information we collect, how we operate using his/her data, as well as provide useful and necessary information concerning processes the user/visitor can utilize if at some point in the future he/she does not wish us to further collect or process the information and data he/she provides during his/her visit/use of our website and services. This Privacy Policy only applies to users/visitors’ personal data and information that has been provided to this website by themselves.
PERSONAL DATA/INFORMATION
During a visit to the company’s website, the user/visitor sometimes is never asked to provide data related to him/her. Personal data/information is defined as all the data and information that constitute the identification of the user/visitor. The information we collect is being gathered after our visitor’s own initiative and concerns the user/visitor’s activity on our website, which we use for operations such as improving the face and structure of the services we provide. This identification process can be completed Directly or Indirectly.
A Direct Identification can be completed voluntarily, directly by the user/visitor with information provided to us by himself/herself through the communication form completion process to our company’s website. This information we collect may includes data and personal details such as the user/visitor’s name, a street address, an email address and the person’s phone number. We gather the above-mentioned information upon our visitor’s request, in order to provide high quality communication services. Use of the Direct Identification information provides the possibility to organize and design an excellent, completely personalized communication plan between our users/customers and the Company, the offer of personalized answers to all the possible questions asked and the optimal service supply possible.
An Indirect Identification of the user can be achieved through information that is related to the above-mentioned data, such as the connected device unique identification number, the user’s IP, the browser used, the operating system of the user/visitor’s device, the exact date and time of each call made to our servers, the client’s referrer website, as well as other similarly found information. The above-mentioned information cannot directly and completely identify the user/visitor, but it is necessary to monitor the smooth functionality and operation of our servers and system, optimize our services, and makes certain that we will be able to provide information to the authorities in the event of cyber-attacks, as we are obliged to. Furthermore, Indirect Identification of the user/visitor assists on measuring traffic of visitors on www.se-room.com, on determining the necessities and desires of the users, as well as on the general optimization of the transactions made with the company.
The Company and our website www.se-room.com are committed to constantly take all technical measures necessary to ensure the highest protection of the user’s personal data during their transmission, management and storage, but internet environment is so multifactorial that no-one can guarantee absolute online protection. We assure our users that every necessary organizational and technical measures are utilized to ensure the security and protection of the user’s Data and Information, from any form of unwanted or unlawful processing. Only employees and associates authorized by the company have access to the user’s personal data, exclusively for the specific above-mentioned purposes.
INFORMATION GATHERING
To provide basic use of www.se-room.com , we do not need to accurately and completely identify our users/visitors. Identification and collection of personal data of users only begins after user/visitor’s own initiative, for example when they want a) to communicate with us, b) to request a booking offer on the Company’s website, c) to request an event holding offer, d) to request an experience planning offer, e) to make use of our services, f) to participate in promotional activities, sales programs and contests, g) to send us e-mails and provide us with important information, and h) to subscribe to our promotions and newsletters. User/Visitor’s data registration concerning the above-mentioned processes, begins after the user’s consent and agreement to the collection, use and transmission of his/her personal data, based on the Terms of this Data Protection-Privacy Policy, which is only provided after personal user/visitor confirmation, based on the present agreement as well as the context implemented by the provisions of the Regulation (EU) 2016/679 (General Data Protection Regulation) and the provisions of the Greek legislation (Laws 4619/2019, 5002/2022, 3471/2006 as they are currently applicable or will be in the future). More specifically, the Company owns the right to collect and store user’s data in a secure private file and only process the personal data of users/visitors collected with the above-mentioned means, with the aim to provide a completely safe and personalized experience to the user/visitor as it concerns the available technology applications, to ameliorate customer service, to support and strengthen the transaction relationship between the user and SEROOM Suites, to collect data for statistical or historical reasons, as well as to generally promote the interests and services provided by SEROOM Suites only after the user’s consent.
We do not ordinarily collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) nor do we collect any information about criminal convictions and offences. The only exceptions to this are: (i) you have made the special category data obviously public.
You may give us your information in person when you are a guest at one of our Suites, or when you complete our forms of communication which are focusing on Booking a Suite, Booking an Experience, Organizing an event or simply Requesting Communication with one of our representatives.
Types of personal data we collect through our forms of communication or at our Locations.
Upon visitor’s own request, in order to proceed to an official offer or place a booking for a Suite or an Experience Event, we may collect your personal information, which can be used to identify you. This information gathering does not include data where the identity has been removed (anonymous data).
We collect, upon guest’s own initiative, a variety of personal information about our guests, customers and visitors to our website. This personal information falls into these categories:
- Identity Data which may include your title, gender, first name, maiden name, last name, marital status, date of birth etc. If you interact with us through social media, this may include your social media user name.
- Contact Data which may include your billing address, home address, email address and telephone numbers.
- Visitation Data which may include any special requests, any possible suggestions, the guest’s purpose of travel etc.
We may collect or receive our visitor’s data when they interact with us via this website, by post, phone or email, or through chat or social media, in order to proceed to the following procedures, for example when they a) check-in and check-out, b)make use of our accommodation, facilities and services, c) make use of our concierge services, d) attend our events, e) enter a competition, promotion or survey, f)complete a contact details card and/or g) give us their business card.
We may get some data from third parties as part of the booking process for our accommodation, hospitality, experiences or services at our suites. For example, when you use third party booking services for accommodation, restaurants, hospitality etc or when you are our guest as part of a group or corporate booking.
All of the above-mentioned Personal Data are stored in our company’s file storage unit, under our guaranteed protection and we utilize them in accordance with this Privacy Policy Regulation. In any case, the user/visitor/customer reserves the right to ask us to delete their data at any time from our system and upon investigation, when there is no other legal reason permitting us to delete their data, we shall proceed to full erasure.
DATA USE
All the Data we collect upon user’s initiative through this website or on our locations are being used to make certain we offer the best vacation experience to our guests and improve the services we provide.
The data and information provided by the user directly to the electronic platform of SEROOM Suites can be used freely by the company to improve our services. The information collected may be product of the data registered by the user/visitor/customer himself/herself during the communication form completion process, of the data provided and collected when our customers request us to offer useful information or services by telephone or e-mail, and of the data provided by a connection to our website through a third-party provider (Ιos and android applications, Facebook, Instagram, Google). The absolutely necessary information that we use to facilitate and promote user communication with the company is the name and email address of the user/visitor. The company covers the security of users’ data and may grant access to it to third parties only with specific prior consent of the user, related to the disclosure and processing of his personal data and always in accordance with the Terms of this Privacy Policy. The Personal Data collected through the company’s website may be used to improve the services provided, that are mentioned thoroughly in this Privacy Policy, as well as in all services related to the company’s function.
We provide, therefore, the possibility of a) creating a completely personalized experience for the user of the company’s website, b) accessing all available options, special offers and generally participating in all the promotional activities taking places as well as to the process of their conception, c) offering complete information to the user about his/her booking and experience of his/her liking, d) sending all the informative-tax documents (purchase receipts and invoices) that relate to each individual request/visit/booking e) creating specific informative material that is related to commercial and promotional or non-promotional updates, f) maintaining all of the user’s choices regarding requests to frequent updates, g) sending messages to the user’s mobile phone or e-mail upon his/her given permission, h) sending a newsletter with informative advertising material of the user’s choice and liking, i) providing unidentifiable data to third parties for statistical purposes, and finally j) maintaining all user choices, as well as confirming all changes concerning the above-mentioned choices.
In general and in addition to the above-mentioned cases, in certain occasions and always under the conditions obliged by Law or court decision, it is possible to collect, maintain, use and provide user/visitor/customer personal data, that have been collected by visiting/browsing www.se-room.com without the user’s prior consent.
Data Security Upon Visit
Any personal data in hard copy format will be kept in a locked filing cabinet, drawer or safe, with restricted access. Confidential paper records will not be left unattended or in clear view anywhere with general access. All electronic devices are password-protected to protect the information on the device in case of theft. Digital data is coded, encrypted or password-protected, on a network drive that is regularly backed up on and off-site. All members of staff are provided with their own secure login and password, and every computer regularly prompts users to change their password. Emails containing sensitive or confidential information are password-protected if there are unsecure servers between the sender and the recipient. The security of our computer and storage systems, and access to them, is continuously monitored.
How long we keep our visitor’s/guest’s personal data for
We will only keep our visitor’s/guest’s personal data for as long as we need to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.
To decide how long we should keep their personal data for, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or sharing of their personal data, the purposes for which we process their personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our guests and customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances we may remove your identity from your personal data (so that it can no longer be associated with you)by implementing the appropriate anonymization techniques, for statistical purposes, in which case we may use this information indefinitely without further notice to you.
PERSONAL DATA USE
The Terms and Conditions of Use that frame the operation of www.se-room.com, regulate completely the company’s right to use the user/visitor’s personal data. The information provided and collected can be used to optimize the offering of specific services to users, in accordance with the provisions of this Privacy Policy, unless a different type of use has been authorized by user/visitor/customer. Under no circumstance do we collect or use data that is not absolutely necessary for the amelioration of the website’s functionality, the optimization of the user experience, the creation of new services and for any other process that aims to improve our usage/visit/browsing environment. In case of modification/change concerning future utilization of Personal Data, for which we already have user consent, we will notify our users/visitors/members/clients in advance through an update of this Regulation, in order to certify a license renewal.
All User Personal Data and Information is stored on secure servers (protected by powerful passwords and firewalls).
Bearing in mind the need to provide high quality security and safety to our customers, all electronic financial transactions carried out through www.se-room.com or related applications are protected by code-encryption technology. All customer banking information that may be requested during the payment process is managed by the bank’s service provider in an encrypted secure bank environment. It is, therefore, noted that only the absolutely necessary information is stored by our system and only for a limited time and for as long as it is crucial for the agreement and the fulfillment of the commercial transaction.
In addition, acknowledging our responsibility to each user/visitor/member of the website of SEROOM Suites, we remind and underline the fact that every user should be totally aware that sending and receiving with the use of Internet involves security concerns and therefore our company’s makes every possible to provide and maintain a secure data protection environment for our users/customers. Nevertheless, it is impossible to guarantee the absolute security of the data circulated through the use on Internet or any possible damage that may occur due to user negligence.
ADVERTISING
Data and information provided to us when users/visitors contact our company, are stored and secured for future use, as mentioned above. Use of the company’s website as well as the provision of other services, such as the registration and completion of bookings from our website or upon communication with our representatives, are not associated with the subscription to our Newsletter. Sending an e-mail to our Company, as well as any other means of communication the user chooses, is considered as a consent to the use of his/her data, and permission to register him/her on the company’s Newsletter. Consequently, users allow us to send emails to promote the operation and services of the company that may be of his/her interest. Users will also be given the right to choose the type and frequency of notification/communication they wish to receive from us, based the instructions written in detail on the email they will receive. We try and make every effort with the ISPs (Internet Service Providers) to deliver our Newsletter to the email addresses provided by the registered users/members, but there is always the unfortunate chance that they may end up being delivered as unwanted/junk email. When you receive a message from our email address, please register and save the message address of our message in your secure contact list.Users always reserve the right to unsubscribe from this service. In addition, in the event of possible future use of user data/information for specific company advertising promotions, the data/information will be used only after user prior expressed consent.
LEGAL OBLIGATIONS
Data and information provided by users/visitors of SEROOM Suites may be used if it is legally obligative or if it concerns compliance with to a court decision, as well as for any other legal obligation arising from Greek, European and/or International law or by order issued by the prosecutor’s office, in accordance with the respective legal proceedings. In addition, users allow us to use their information to assist detecting or investigating a crime committed against interests of the company, as well as any fraud, loss or misuse of our systems and services, to protect both the interests of the company and the interests of our users/visitors. This Privacy Policy Regulation retains its validity in all means of promotion/projection of the company (website/mobile application etc.) and especially through browsing www.se-room.com.
In case of referral/redirection of the users out of the website of SEROOM Suites to third-party websites through links existing/promoted on www.se-room.com (e.g. links, hyperlinks, banners), the company is not responsible. After user referral/redirection, Personal Data/information is under the ruling/concern of said third-party initiatives/regulation, describing their own user privacy policy and data management.
COOKIES
Cookies are small data files that are being used as an industrial template and are essential for the smooth functionality of most websites. They are mainly used to collect statistic data, to facilitate access, visit and stay of a user on a specific website, as well as facilitate the best user experience.
Use of Cookies allows SEROOM Suites and its website to provide high-tech personalized services, which would not be offered without it. Cookies are transferred from the website server (www.se-room.com) to the hard disk of the computer/tablet/mobile device of the user who visits the specific website, in order to collect and store data for statistical purposes, that help the website provide a perfect personalized experience, always excluding the probability of user/visitor identification. During the next visit on the company’s website, Cookies will allow the system to recognize the browser used, saving of some of the user’s preferences as well as any other information necessary to improve the functionality of the website’s services. Cookies are essential for the better utilizing of our system and discarding them may result in difficulty and bugs in displaying and providing specific features and services.
Cookies are used to properly display advertising content that interests the user as well as the services that best suit his/her likes and needs. Cookies are not used to store user/visitor identification/authentication data and in no way may damage the operating system of the access platform.
Furthermore, cookies do not affect in any way the user’s stored/saved files, and access to read, modify or delete the stored information owns exclusively the website from which they were transferred. Nevertheless, the user/visitor has the option through his browser settings (chrome, firefox, safari, edge, etc.) to select the delete of existing cookies. Cookies, therefore, are stored on the user’s computer temporarily and are only transmitted to our server when he/she visits our website.
This Cookies Use Policy is an integral part and is immediately connected to the present Privacy Policy as well as the Terms and Conditions of Use of www.se-room.com. The company reserves the right to freely modify the Cookies Use Policy, without prior notice of the user/visitor. Every change applied to this Policy, is considered as valid from the moment of its publication on this website. It is highly recommended that all users/visitors/customers regularly check and read carefully the Cookies Use Policy in order to be informed of any revisions. Therefore, every user/visitor/customer who enters and browses through the company’s website, is presumed to agree and offer his/her consent with the website’s Cookies Policy, as well as any future updates.
In SEROOM Suites we cooperate with other websites to offer our users/visitors/customers with the highest quality possible in all the domains of our services, so there is always a chance that when you use/visit the website of our company, you will notice that different websites store cookies on your computer/tablet/mobile device (e.g. youtube.com, facebook.com, twitter.com, google.com). Our company does not manage the cookies stored by third parties or other companies with which we cooperate and are displayed through our website, since these third-parties and companies own and manage their own cookies, regardless of the operation of their services on www.se-room.com.
COOKIES CATEGORIES
The cookies that we use in www.se-room.com may be considered a) permanent, b) temporary/one-visit-use which are saved only during each individual user visit and c) both permanent and temporary.
STRICTLY NECESSARY
Strictly Necessary Cookies are essential for the proper and correct running of the website, so as to be able to properly provide the services required by our users/visitors through www.se-room.com. These cookies allow our users/visitors to browse the website undisturbed, without bugs, and use the services of the online store. Due to use of these Cookies, we achieve to ensure the secure connection of the user and access to safe internet areas. Technical cookies are strictly related to the use of the website as it is necessary that they are absolutely accurate, concerning the content that the user/visitor is looking for. Strictly necessary cookies do not retain user ID information and do not lead to personal identification. Without the Strictly Necessary cookies, the smooth operation of www.se-room.com is not possible.
FUNCTIONALITY COOKIES
Functionality cookies allow our company’s website to retain basic user choices, such as preferred language, currency, etc. and thus provide personalized services. Functionality cookies do not monitor user traffic and activity on other websites. In case of non-acceptance of the use of Cookies, the functionality of the website will be affected as we will require every time from the user to repeat registering his basic use option.
Statistics Cookies (Google Analytics)
Statistics Cookies utilize information generated by visitors while using the website, such as the websites our users prefer and choose to visit, their most wanted products, the data that users are aware of as well as any website error of malfunction users may have encountered while browsing the website www.se-room.com, in order to acquire statistical data to study and work towards the improvement of the website’s performance.
Marketing Cookies
Marketing Cookies help us gather information related to the preferences and choices of each user/visitor as well as learn about the products that interest him the most. Based on this information, we can design and promote to the individual user more specialized and personalized advertising information, delivered from service providers and third parties with whom we cooperate on the advertising domain.
Social Media Cookies
Social Media Cookies consist of the connection between the company’s website and social networking websites. By their use, we are given the opportunity to include information from Social Media websites on the company’s website (e.g. “plugins” from Facebook, Twitter, YouTube, Instagram, Pinterest, etc.), and vice versa show company information on Social Media websites, that are of interest to social media users.
When users of the website www.se-room.com get referred/redirected to another website through the use of links, hyperlinks or third-party websites hosted on this website, they get transferred to the third-party’s online environment and are acting on their own initiative. Therefore, upon redirection they are considered subjects under the ruling/concern of said third-party initiatives/regulation, describing and maintaining their own user cookie policy. Our company and its online store will not be held liable for any issues arising from the use and storage of cookies on the third-party websites visited by users of the website www.se-room.com even if they were redirected to them through a link displayed in the company’s online store.
* User data collected by the use cookies is stored for 1 month from the first time they provide us with their consent, by entering and using our website or by agreeing to specific cookies use.
Data Protection Officer: Panagiota Ampatzi, e-mail: info@se-room.com
ADVERTISING
This website includes and displays data such as advertisements or other content on the purpose of promoting, advertising and displaying material to the user. The company is not responsible in any way for the exact content of the material projected to the users, as well as in case anyone considers that they are mal-affected, by any illegal act or omission, inaccuracy or inability to comply with the laws and regulations of any country or the European Union in relation to the content of the ads. The company controls the content of the advertisements displayed on it and takes every possible action to maintain the content displayed through it considering equality and respect for human rights. Under no circumstance is the company responsible for the actions taken by users that were caused or may be considered to have arisen through the material displayed on it. The company is not obligated to constantly monitor and examine the legality or not of the advertising material displayed on the website (except in obvious cases where the rights of other users are violated or in cases where anyone could be offended by an objective judgment. Therefore, the company cannot be held responsible in any way. Any responsibility arising from the above-mentioned material and is related to the advertising material displayed on the website, is the responsibility of the advertisers, sponsors or creators of this promotional material, who are also responsible to the user / consumer for their products / services as well as and for the necessary guarantees, licenses, registrations with authorities / registers and markings of their products / services.
SALE OF BUSINESS
In the event of a change in management of the company, merger, restructuring, sale, bankruptcy or entry into a consolidation process and in general, in any case of transfer of company assets, the transfer of user data will be allowed to the absolutely necessary level to continue providing such services. Data-transfer will only take place upon written agreement of the receiving company, to comply with the laws concerning personal data. Also, before making any such transfer, the users / visitors of the company’s services will be informed.
PERSONAL DATA/INFORMATION OF USERS UNDER 18 YEARS OLD
It is stipulated that the company will not store data and information of individuals under the age of 18, unless provided prior consent from their legal guardian, in accordance with Greek law. In the unfortunate case the above-mentioned, underage data is stored on our website due to negligence, the company, without delay, has the obligation to immediately delete the mentioned data and avoid any similar process in the future.
DATA PROCESSING
SEROOM Suites provide its website’s users/visitors/customers with the option to freely modify, complete, update and delete data they have provided, after contacting www.se-room.com , or our customer support department. In order for this process to begin, user’s communication with our company should be preceded, which will begin the modification of the visitor’s data. Previous user identification is necessary to confirm the process and secure data retention. In this case, to modify user’s information, or to ask any question regarding the services and operation of the Company, users must contact us by email at info@se-room.com
DATA STORING PERIOD
The Personal Data provided by users/visitors/members/customers are retained only for a certain period required in order to perform the purpose for which they were collected and processed, as mentioned above. In the event that the user/visitor/member/customer selects or requests the removal and delete of his/her account from this website, the personal data collected and relating to this account will be deleted within a reasonable time and in any case within three (3) months, unless there is legal reason to furtherly store them on our system, in which case the deletion of the data will be examined. User bank account details that may be requested during the purchase process, are managed by the banking service provider and are not being kept by our system. Data collected with the use of cookies is kept for 12 months from the moment the relevant consent is given when the user enters the website of the e-shop or the general use of our services takes place, without the issuance of a specific order or notification and then is deleted.
DATA PROTECTION
Data provided by users while browsing/using the website www.se-room.com or in any other source and are considered necessary for the smooth function of the website of SEROOM Suites of and its services, are maintained and protected by the company. To ensure that our client’s data is well protected and secured we adopt and install every modern technologically advanced data protection system. User data and information are protected from any process that does not respect the company’s standard operation, i.e. from any unauthorized access, interference, malicious modification, loss, theft, alteration or destruction. Our company is permitted to process the information provided to it in accordance with the General Data Protection Regulation (GDPR). As mentioned above, we provide licensed access to all the data and information of users/visitors only to our employees and our direct partners, to whom such access is mandatory and, therefore, allowed, in order to use such data to promote company’s purposes. This Regulation is reviewed and amended when necessary. In any case, the company’s actions comply with and will always be in accordance with Greek, European and International law as is applicable.
RIGHTS OF THE DATA SUBJECT
(according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
The rights of data subjects (users/visitors) of www.se-room.com, related to the protection of personal data, are always in accordance with the EU Regulation 2016/679, are thoroughly described and apply as follows:
Right to Access: When we process their personal information, users/clients retain the right to request to be informed about the processing methods we submit them. Users /clients have the right to ask for an informative notice, to be completely informed about the personal data that we hold or control and our gathering methods, as well as request to receive a copy of their personal data that we store on our system. Nevertheless, the company reserves the right to charge the interested user/client for providing the copy.
Right to Revoke Consent: The consent provided by the users/visitors of SEROOM Suites, can be revoked at any time for future use.
Right of Rectification: All information and data provided by user’s /client’s initiative, are stored safely and secure. All users /clients have the right to ask us to correct any inaccurate personal data saved on our files that concerns you.
Right of Restriction: Users /clients have the right to request a restriction of the processing of their personal data and information, a) if they believe that the above-mentioned processing is illegal, b)if they do not wish us to further process their data instead of completely deleting them from our system, c) if they wish to receive a file of their documented personal data for legal purposes at a time when they are not necessary to our system and finally d)in case they have an objection considering the processing that we and our partners are practicing, e) in case of objection regarding the accuracy of their data.
Right to Data Portability: Users /clients have the right to request to receive the data they have provided us with, in readable format or ask us to transfer the file, to the extent that it is technologically feasible, to another editor who will be indicated to us by them.
Right to Erasure: Users/clients have the right to request a complete delete of their data and information from our system, considering that their information is no longer necessary to complete the aforementioned processing purposes. The data will not be deleted when there is a superior legal reason for their preservation
Right to Object: Users/clients have the right to object to the processing of their Data and information. Any further utilization and processing of their data by our company or our partners, for our company’s purposes, will, therefore, be terminated, provided the fact that the processing performed is not a result of user’s/client’s consent, but it is performed on our own initiative. The right to object will not be implemented in the case where the processing of user’s data functions as part of our general legal obligation strategy, in order to defend our company’s interests and support any possible legal claims. Subsequently, users/clients can later request us to stop processing and partially delete their data from our system. We are, therefore obliged to terminate the processing, unless there exist other legitimate reasons and obligations that prevail over user’s/client’s right.
Right to file a complaint: In the case that the user/visitor of www.se-room.com considers that the processing and of his/her personal data, collected by the company, is being performed in violation to the applicable law, he/she retains the right to file a complaint with the Data Protection Supervisory Authority of the country where he/she lives or the one responsible for the country the alleged violation occurred.
In case the user/visitor /client wishes to access some of their information and the company cannot provide such access due to legal provisions, we will notify him/her of the reason for the refusal.
Time Period: Upon user initiative, the company needs at least 30 days to process and satisfy any request. The above-mentioned period may be extended, depending on the nature of the request, after informing the user.
In the event that we can not locate a user/visitor/client on our system, we will not be able to treat him/her as a Data Subject, so he/she will not be able to exercise the above-mentioned legal rights, unless he/she provide us with some additional information for his/her identification. Subsequently, in case a user/visitor/client request us to abstain from any further future communication with him/her, we will store this information in order to recognize that we must refrain from such activity.
For any of the above-mentioned cases, as well as for any further update regarding the users/visitors/customers’ legal rights, our users are welcome to contact us at any time and object to the use of their e-mail address or any other information by our company, as well as object to their subscription to updates about new products and/or services (Newsletter) by sending an e-mail to our e-mail address info@se-room.com .In any other occasion where users/visitors/customers consider that the protection of the Personal Data they provide us with is adversely affected in any way, they will be given the opportunity to make an appeal to the Hellenic Data Protection Authority (HDPA) using the following contact details:
www.dpa.gr
Postal Address: 1-3 Kifissias Avenue, P.C. 115 23, Athens
Call Center: +30 210 6475600
Fax No: +30 210 6475628
Email: contact@dpa.gr
Nevertheless, before proceeding with any method of communication with Hellenic Data Protection Authority (HDPA), please contact us by sending us an e-mail at info@se-room.com Furthermore, our company, through this Regulation, and as mentioned above, reserves the right to extend, update, improve and modify this Policy. It is, therefore, highly recommended that users of www.se-room.com, visit this website to read this Regulation on a regular basis, in order to be completely informed and updates considering any possible modifications. Users will not be notified in advance, after the renewal/modification of this Regulation, but they will be receiving updates containing any relevant information, through use of this website or by e-mail.
Common and ordinary use of the online store of SEROOM Suites, as well as any special consent and approve that may be occasionally requested to be provided by users when it is deemed necessary, will constitute and be considered as automatic acceptance and consent to this Privacy Policy, as well as to the Terms and Conditions of Use of the Company’s services, as announced and applicable through this website.
Governing Law
These terms and conditions will be governed by and construed in accordance with Greek Law and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Athens.
